TERMS, CONDITIONS AND POLICIES FOR OCEAN GUARD AFRICA
Thank you for considering Ocean Guard Africa for your scenic flight to experience the best of Cape Town and the Winelands. To ensure all our clients enjoy the orderly adventure with its safety requirements, we ask that you acquaint yourself with the T’s & C’s pertinent to our offerings.
GENERAL FLIGHT INFORMATION
All flights are to be pre-paid in full. We reserve the right to cancel a flight based on non-payment.
All flights and/ or routes are weather permitting. Flights are based on the route booked and not time.
Trips are shared with other guests. Private flights can be booked at an extra cost.
DEPOSIT/ PAYMENT POLICY
All flights need to be prepaid in full, prior to travel. Kindly send through the Proof of Payment to johan@orcaaerosolutions.com.
Groups of 12 pax or more, are required to pay a 50% deposit when booking as confirmation. The balance of payment is due a minimum of 5 days prior to excursion.
Original Credit card used to make payment MUST be present at Check-In.. Please note: Prices listed on the website in Euro/Dollars, may vary due to fluctuations in currency exchange rates.
Please note that rates are subject to change without notice. E&OE. Annual rate adjustments take effect on the 1st of September each year.
REFUND POLICY
Guests will be eligible for a FULL refund in the event of bad weather, resulting in Ocean Guard Africa cancelling the service and should they not be able to rebook due to pre-existing travel commitments.
CANCELLATION POLICY
50% of the total cost of the flight will be charged for any confirmed booking if cancelled within 48 hours prior to the scheduled departure time. The total cost of the booking will be charged if cancelled less than 24 hours before the scheduled departure time.
FORCE MAJEURE
Force majeure is defined as any cause attributed to acts of God, accidents, natural disaster, industrial action, unsuitable weather conditions or other natural occurrences beyond the reasonable control of the company and not caused by the company’s negligence. No warranty is made as to the suitability of weather with respect to the excursion. The captain shall have the option of terminating or cancelling the charter any time that he deems necessary.
RIGHT OF ADMISSION
Right of admission is reserved.
DAMAGES / BREAKAGE CAUSED BY PASSENGERS
Ensure all passengers are respectful of the aircraft and its contents, any damages caused will be the responsibility of the client and they will be held liable for any costs incurred.
ADHERENCE TO DEPARTURE TIMES
Your scheduled departure initiates at the designated time for your excursion. Failure to have you or your party members present and ready for boarding will impact the duration of your flight. The captain will return at the designated conclusion of your scheduled time to prepare for the subsequent flights. Please allocate sufficient time for your arrival to ensure you maximise your time in the sky.
Given the presence of other passengers on board, our aircraft will adhere to the departure schedule. Individuals arriving late will forfeit their booking, and no refunds will be granted for no-shows or late arrivals.
3. DIGITAL MEDIA
PRIVACY POLICY
Find our privacy statement here. This privacy statement governs the manner in which Ocean Guard Africa and its affiliates collect, use, maintain and disclose personal information collected from those parties defined by law as its data subjects, whether they do so through practical experiences or through visiting this website.
WEB BROWSER COOKIES
Our website may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to receive an alert when cookies are being sent. If they do so, note that some parts of the website may not function properly.
YOUR ACCEPTANCE OF THESE TERMS
By using this website or signing up for any one or more of experiences, you signify your acceptance of our privacy statement and terms and conditions of service. If you do not agree to this statement or to our terms and conditions of service, please do not use our website and do not engage with us for any of the experiences on offer. Your continued use of our website and engagements with us for those experiences on offer following the posting of changes to this statement will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about our privacy statement or our terms and conditions of service, the practices of this website or its owners, or your dealings with this website or its owners, please contact us at:
Ocean Guard Africa
Hanger 25 Stellenbosch Aerodrome
R44 Strand Road
Stellenbosch
7600
South Africa
Email us at johan@orcaaerosolutions.com
Last modified on 17 September 2026